Warranty terms

cookvision GmbH – Warranty Terms for NESTO Cookware Series

1. Scope of Warranty

• This warranty applies exclusively to products from the NESTO cookware series by cookvision GmbH.
• The warranty period begins from the invoice date. The invoice must be presented to claim the warranty.

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2. Warranty Duration

Product Component	Warranty Period
Entire cookware	20 years
Detachable handle	10 years
Non-stick coatings	2 years

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3. Warranty Claims & Returns Procedure

Step-by-step procedure for customers:

1. Contact us

• Report the defective item via the official cookvision support channels.

2. Have your invoice ready

• The original invoice is required, as the warranty is valid from the invoice date.

3. Receive a return label

• You will receive a free return label to send back the item free of shipping costs.

4. Product inspection

• cookvision will inspect the returned item for warranty eligibility and damage.

5. Replacement delivery

• Following a successful inspection, a replacement product will be shipped free of charge.

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4. Exclusions

The warranty does not apply if:

1. Operating and care instructions are not followed.
2. Unauthorized modifications or repairs have been performed.
3. Damage is caused by overheating or prolonged contact with an open flame.

Special exclusions for detachable NESTO handles:

• Use with products other than cookvision NESTO.
• Damage caused by open flame.
• Use in the oven.

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5. Legal Rights

• This warranty does not replace the consumer's statutory rights.
• Statutory warranty claims cannot be excluded.

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Notes for Customers

1. Keep your invoice – the warranty cannot be claimed without it.
2. Use only recommended care products and follow the user manuals.
3. In the event of a complaint, contact us via the official cookvision channels.
4. The complaint procedure follows the step-by-step process described above to ensure a quick and free replacement delivery.

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