FAQs

Generally

What products does cookvision offer?

cookvision offers stackable pots and pans, coated and uncoated, made of 18/10 stainless steel, as well as matching handles, magnetic coasters, lids with various functions, and other accessories.

What are the dimensions of cookvision products?

The dimensions of individual products vary depending on the model. Detailed information on dimensions can be found on the respective product page.

How heavy are cookvision products?

The weight of the products depends on the specific model. Please refer to the product page for exact information.

What materials are used for the products?

Our products are made from high-quality materials that are durable and safe for use in the kitchen. Details about the materials can be found in the product description.

Which payment methods are accepted?

We accept various payment methods, including credit cards, PayPal, and bank transfer. All options will be displayed during checkout.

Can I track my order?

Yes, you will receive a tracking number that you can use to track the status of your delivery online.

How can I return or exchange a product?

You can return or exchange an unused product (without signs of wear) within 14 days of receipt. If the reason for the return is not cookvision's fault, such as dissatisfaction, the return shipment will be at your own expense. If the error was ours, such as shipping the wrong product, please contact our customer service. We will then provide you with further instructions for the free return.

Who can I contact if I have further questions?

If you have any further questions, please contact our customer service team. You can reach us by email at info@cookvision.com

Sind Rabattcodes kombinierbar oder nur einzeln einlösbar?

Die Rabattcodes sind nicht kombinierbar. Es kann immer nur ein Code eingelöst werden.

Shipping and delivery times

What are the shipping costs and delivery times within Germany?

Within Germany, we offer free shipping for orders over €150. Shipping costs apply for orders below this amount, and we ship with DPD. Delivery typically takes 3-4 business days.

How is shipping to third countries, islands or Switzerland carried out?

Additional charges may apply for shipping to third countries, islands, or Switzerland. These charges must be taken into account when ordering. The exact shipping costs will be displayed during checkout. Delivery times vary; please track your shipments here.

Care instructions and care tips

How do I properly care for cookvision products?

For the proper care and maintenance of our products, we offer helpful videos on our YouTube channel "cookvision." There you'll find instructions and tips.

Link to YouTube channel: cookvision_smart cooking systems - YouTube

Was steckt hinter den Verfärbungen an Edelstahltöpfen?

Verfärbungen entstehen häufig durch Hitzeeinwirkung oder durch Mineralien im Wasser (z. B. Kalk oder Salze). Sie beeinträchtigen weder die Qualität noch die Funktion des Topfes – sehen aber manchmal nicht ganz so schön aus.

Wie bringe ich meine Edelstahltöpfe wieder zum Glänzen?

Zum Beispiel durch Reinigung mit Hausmitteln

Essig oder Zitronensäure:
Ein echter Klassiker gegen Verfärbungen! Geben Sie einen Schuss Essig oder etwas Zitronensäure mit Wasser in den Topf, erhitzen Sie die Mischung kurz, lassen Sie sie abkühlen – und spülen Sie dann gründlich aus. Der Edelstahl strahlt wieder!

Natron oder Backpulver:
Streuen Sie etwas Natron auf einen feuchten Schwamm und reiben Sie sanft über die verfärbten Stellen. Danach mit klarem Wasser abspülen und trockenreiben. Hilft auch wunderbar gegen hartnäckigere Flecken.